We don’t charge any pickup or transport costs on returns providing your area is serviced by one of our collecting charities. In the event that collection is from an unserviced area, delivery to the nearest charity collection point (or the cost) will be the buyers responsibility.

Sometimes we include items like pillows or mattress protectors or sheets as special offers with the purchase. These goods must be returned in order to receive your refund.

If your mattress has been bought as a part of a ‘bundled offer’ with items such as sheets and or mattress protector or other items, the discount applicable to that bundle is taken off the mattress price, and that discounted price is the amount that will be refunded if the mattress is returned. Read more about our Free Returns Policy.