100 Night Trial/returns/refunds
What is the 100-Night Trial?

We think important relationships shouldn’t be rushed, so we give you up to 100 nights to make sure you love your mattress. If you’re not completely satisfied, let us know within 100 nights and we’ll arrange to collect it free of charge and refund your money. We recommend trying the mattress for at least 14 days because we know that changing mattresses, even from a bad one, takes the body time to get used to – like all new relationships. However if you’re certain the mattress isn’t for you, that’s good enough for us! *Due to COVID-19 and high demand our charity partners mattress pick up services are experiencing delays in some locations. Please see link to our returns page for more details https://sleeprepublic.com.au/free-and-easy-returns-always/

How do I return my mattress and get a refund?

If for any reason, after 14 days and within 100 days of purchase, you are not happy with your Sleep Republic mattress and wish to return it, contact us by email at [email protected] and tell us. Also include a photo confirming the condition of the mattress. Mattresses must be undamaged and not marked in order to be returned as charities will not accept these. We will arrange with you to have it collected. Once collected, we will process the refund within 7 days. *Due to COVID-19 and high demand our charity partners mattress pick up services are experiencing delays in some locations. Please see link to our returns page for more details https://sleeprepublic.com.au/free-and-easy-returns-always/

Are there any costs in returning my mattress under the 100-night trial?

We don’t charge any pickup or transport costs on returns providing your area is serviced by one of our collecting charities. In the event that collection is from an unserviced area, delivery to the nearest charity collection point (or the cost) will be the buyers responsibility. Sometimes we include items like pillows or mattress protectors or sheets as special offers with the purchase. These goods must be returned in order to receive your refund. If your mattress has been bought as a part of a ‘bundled offer’ with items such as sheets and or mattress protector or other items, the discount applicable to that bundle is taken off the mattress price, and that discounted price is the amount that will be refunded if the mattress is returned. Read more about our Free Returns Policy.

Is there a limit to how many mattresses I can return under the 100-night trial?

Just like at the buffet, where it’s best to try before filling your plate, we want you to be sure you love your mattress before you order big! So we limit returns under the 100 night trial to one item, per order, per household. We recommend, if purchasing more than one of an item, that you purchase one to begin with and if you are happy, to then place a further order for more.

Where do the returned mattresses go?

Mattresses returned under the trial are first given grief counselling (just joking!) and then are donated to charity. They are not re-sold by us but sometimes the charities may elect to sell through their op shop outlets to raise funds.

Do you resell returned mattresses?

We do not re-sell returned mattresses and arrange wherever possible to donate the mattress to charity. We have used a variety of charities such as Salvos and Lifeline depending on their need and location. If not donated to charity, mattresses are recycled.

Billing & Payments
How do I pay for my order?

We accept Credit Cards (Mastercard, Visa & Amex), PayPal, Interest Free Finance – Buy Now Pay Later (Afterpay, Zip, Klarna & Splitit) & Cryptocurrency (Bitcoin & Ethereum). We operate purely online, so unfortunately we cannot accept cash. For security reasons we don’t accept payment over the phone.

Do you offer interest free finance?

Yes! We offer Afterpay, Zip, Splitit & Klarna. At checkout the finance offers available to you will be shown. Simply select which one you want to apply for and within seconds you will get an answer if you are approved and you can complete your order.

How does Afterpay work?

Afterpay splits your purchase into 4 installments. You pay the first installment at the time of purchase and the remainder every fortnight. Pay nothing extra when you pay on time. With interest-free payments, the only fees are for late payments. Afterpay will email you a payment schedule and send you notifications so there are no surprises. Enjoy instant approval and shipment. You’ll know you have been approved within seconds. Orders ship as they would with any other form of payment. Afterpay has a transaction limit of $2000 so any orders over this amount will not be available to check out with Afterpay.

How does Splitit work?

Splitit is a global payment solution enabling shoppers to pay for purchases with an existing credit card by splitting the cost into 4 interest-free monthly payments. Splitit requests authorization from the shopper’s card company, reserving the total purchase amount from the shopper’s available line of credit. Then, each month, according to the shopper’s payment plan, the installment amount is collected and Splitit requests authorization for the remaining balance. Please note that the held amount might show as ‘pending transaction’ on your card statement. Splitit requires no application or registration. There is an instant approval by using the shoppers existing credit card level. You will not be charged interest and there are no hidden fees. Splitit supports Visa and Mastercard.

How does Zipmoney work?

Choose the items you love and select Zip at checkout to go through the approval process. During the approval process you will be given options of up to 6 months interest free. Once approved Zip pays us in full for your order and we organise delivery of the goods.

How does Klarna work?

Klarna’s most popular payment plan, Pay in 4, lets shoppers split their purchase into four equal installments to be paid every two weeks, with the first due at checkout.

How does Cryptocurrency (Ethereum & Bitcoin) payments work?

Payments by Cryptocurrency – Ethereum & Bitcoin are processed by Crypto.com Pay. At checkout select the payment method Crypto.com Pay – Pay with Bitcoin Or Ethereum. Once you proceed to checkout via Crypto.com Pay you will be given the the option to pay via the Crypto.com app or other payment methods direct into our Bitcoin or Ethereum wallets via the QR code/addresses supplied. Please note there will be network costs in regards to paying via Cryptocurrency through Crypto.com Pay. These network costs are between the buyer and Crypto.com. Sleep Republic has no control or ownership over these costs and is not responsible for any network cost associated with Cryptocurrency payments or refunds for timed out payments.

 

Charity
How does Sleep Republic support charity?

We donate mattresses returned under our 100 night trial period to charity. The charities vary depending on their need and location.

Free Delivery
Is delivery really free?

Yes, delivery is free to anywhere in Australia, providing our contracted delivery agent services that location. If in doubt, contact us through the website and we will confirm that we can deliver to your location.

How does delivery work?

You provide us with your address and mobile contact number at checkout. For metropolitan Sydney, Melbourne, Adelaide, Perth, Brisbane and Gold Coast mattress orders placed by 2pm will be delivered next day subject to stock availability (excludes weekends and public holidays). Accessories such as base, pillow, sheets, protector and dog bed may be shipped separately and arrive at a later date to your mattress order. For other areas delivery will usually be between 3 and 7 business days depending on location (up to 14 business days for some rural and remote areas). Please note: delivery is to your front door, our deliverers do not authorise their staff to enter your premises and cannot take your product upstairs due to OH&S rules. If you have any special delivery requirements, please contact us before placing your order and we will endeavour to meet your needs. *Due to COVID-19 restrictions our delivery partners are experiencing longer than usual lead times and some deliveries may take longer then the averages above. Please see our free delivery page for any important updates https://sleeprepublic.com.au/free-mattress-delivery-australia-wide/

What if someone isn't home all day?

If you provide us with an Authority to Leave at checkout, our agent can deliver and leave the mattress at your address. Note; this will be at your risk and must be a secure covered area such as the rear of your house or a garage.

Where are the mattresses shipped from?

Our mattresses are shipped from depots in Melbourne, Sydney, Adelaide, Perth and Gold Coast. (And they can’t wait to go travelling!)

How big is the box?

Our mattress boxes are the following sizes;

Mattress Box size (cm)
Single 35*35*100
King Single 35*35*115
Double 35*35*145
Queen 35*35*157
King 35*35*188
Super King 35*35*211
Can I put my mattress back in the box?

Like the proverbial Genie, your mattress cannot be put back in the box! (Unless of course, you are unbelievably strong!)

The Mattress
How do I unpack my Sleep Republic mattress?

Your Welcome Pack with opening instructions and an opening ‘tool’ is included inside the mattress box. Opening instructions are also on the Mattress Page of the website. You can remove the blue outer wrapper with a pair of scissors that have a rounded point, so they don’t puncture the inner vacuum bag or damage the mattress . The mattress can then be unrolled just like a very large newspaper. NB exercise caution while unrolling as the mattress can unroll quickly if the inner vacuum bag has been punctured.

What sort of base can I use with my mattress?

Our mattress is suitable for solid straight timber slat bases.

The foundation that supports your mattress is a very important element to ensuring the longevity of your mattress as mattresses always follow the foundation that they rest on. For this reason, any curved or flexible type slats are not suitable.

Gaps between slats should not exceed 8cm – 10cm as gaps exceeding 10cm will not provide adequate support to the mattress.

Sprung bases are not suitable.

What are the mattress measurements and weights?

Below are standard mattress sizes:

Size Height Width Length Approx Weight
Single 31cm 92cm 188cm 35Kg
Long Single 31cm 92cm 203cm 37Kg
King Single 31cm 107cm 203cm 39Kg
Double 31cm 137cm 188cm 43Kg
Queen 31cm 152cm 203cm 49Kg
King 31cm 183cm 203cm 55Kg
Super King 31cm 203cm 203cm 60Kg

Note that it is normal for mattresses to vary slightly in size +/-3% due to the flexible materials used.

What is so special about the Sleep Republic Mattress?

As well as being designed to be the next best thing for you in your bed, our exclusive High Definition Pocket Spring system has up to 2500 individual pocket springs lovingly supporting you – more then three times the number in other spring mattresses.

What certifications do you have?

Our Cashmere blend fabric has been CSIRO tested in Australia and cleared from presence of harmful chemical substances. Our gel visco memory foam has been vetted and approved by CertiPUR-US®, a US based program that certifies the foam is tested and meets their content, emissions and durability standards. Check out details on their site http://certipur.us

Where is the mattress designed and made?

We design the Sleep Republic mattress in Melbourne, based on decades of experience in making and selling over 100,000 mattresses around Australia. Our vetted manufacturers build the mattress to our detailed specifications in China.

How do I set up the mattress?

Setting up the mattress is extremely simple. You will find a welcome pack inside your mattress box. It’s full of handy stuff like a detailed set of opening and set-up instructions, and also a special opening tool to make setting up the mattress a breeze. You and a friend (or two) should be able to set up your mattress in minutes. The worst part? There can be no replays!

Why is there only one model?

We have channeled all our efforts, expertise, and passion into providing one superb mattress that we believe is the best for you and makes you better in bed!

Will the mattress form a ‘valley’ or body impression?

Some amount of body indentation occurs naturally in all mattresses and is normal because we all tend to sleep in the same area most of the time. See our article on body impression on the blog.

How do I care for my mattress?

We think a mattress should always be used with a mattress protector. Any stains or marks on the mattress should be removed with careful wiping or dabbing with a damp cloth. Don’t use solvents or chemicals and don’t over wet. Allow the area to dry before covering again.

Is there any odour from the mattress?

Because the mattress has been vacuum packed it will have a slight ‘new bed’ odour on opening that will dissipate, while you can sleep on it virtually immediately, we recommend leaving it exposed to circulating air for as long as possible.

Do I need to flip or rotate my mattress?

You do not need to flip your Sleep Republic mattress. We have designed our mattress as a single sided pillow top with the best quality pocket spring core and pillow top contents. Rotating the mattress, top to bottom, every few months will keep it in top condition.

What is the feel of the mattress?

The mattress is medium/firm feel. Years of customer feedback have told us that this is what the vast majority of people (even years after buying one) are happy with. Despite notions that absolute softness is required for a perfect night’s sleep, we have found time and time again that soft mattresses don’t cut it. The same can be said for those contemplating a very firm mattress. A rock-hard mattress wears surprisingly thin after a few nights.

Does the mattress “sleep hot”?

Our mattress has a carefully designed comfort layer, in this layer is gel infused memory foam designed for temperature stability. Beneath is natural latex with hundreds of ventilation pores to allow for breathability. Added to this, the natural ventilation characteristics of pocket springs and our 3D side panels help avoid heat build up and make a healthy sleep environment We are confident that even hot sleepers will not have any issues with heat build up.

 

The Pro Base
What are the pro base measurements and weights?

Below are standard mattress sizes:

Size Height Width Length Approx Weight
Single 29cm 92cm 188cm 23Kg
Long Single 29cm 92cm 203cm 25Kg
King Single 29cm 107cm 203cm 30Kg
Double 29cm 137cm 188cm 33Kg
Queen 29cm 153cm 203cm 39Kg
King 29cm 183cm 203cm 43Kg

Note that it is normal for mattresses to vary slightly in size +/-3% due to the flexible materials used.

Removal
Will Sleep Republic remove my old mattress?

We do not remove your old mattress.

Company
Who is Sleep Republic?

Sleep Republic is the brainchild of three people who know how important a good night’s sleep is, have decades of experience and the know how to design and build mattresses that make you better in bed!

The Pillow
Does the Pillow have a Comfort Guarantee?

Your pillow comes with a 100 day comfort guarantee. This means if you are not absolutely happy with The Pillow you may return it and receive a refund of your purchase price. Full details of how to claim under this guarantee are shown in the Terms page online.

The Sheets
Will your sheets fit all mattresses??

Our sheets are designed to fit all standard Australian sized mattresses up to a depth (height) of 35cm.

Do the sheets have a 100 night trial?

Yes. The Sheets come with a 100 night trial.

Warranty
What Warranty do you provide?

Your mattress comes with a 4,380 day (that’s 12 years) warranty against faulty workmanship or materials. The Pillow comes with a 3 year warranty against faulty workmanship or materials. The Sheets come with a 12 month warranty against faulty workmanship or materials. To make a claim under warranty contact us at [email protected] . See full details of warranty in Terms & Conditions. Warranty details will be sent to you together with your welcome pack.

Did you know that all spring mattresses aren't created equal?

Find out what makes our mattress different