The vast majority of our customers love their Sleep Republic mattress/pillow. Not only that, many go on to become repeat customers. 21% of our customers are repeat customers or buy after referral and recommendation of existing customers.
The quality of our mattresses and pillows is why people keep coming back. We use the best materials to improve comfort, promote breathability, and support every section of the body while at rest. But that’s not the only reason why people love Sleep Republic.
We offer a 100 night free trial for mattresses and pillows. This allows you to trial your mattress or pillow completely risk-free. If for some reason, you don’t gel with your new sleeping solution, we’ll arrange for it to be collected and donated to charity or recycled. Please note the trial is limited to one mattress and/or pillow per household, delivery address or order. If you are thinking about purchasing multiple mattresses or pillows we recommend purchasing one first and if you love it place another order, remembering delivery is always Free. Read below to learn more about our 100 night free trial with full terms and conditions here https://sleeprepublic.com.au/terms-conditions-and-warranty.
IMPORTANT NOTE ON MATTRESS RETURNS:
Due to COVID-19 restrictions most of the collections are now contactless. And, due to and high demand, our charity partners are experiencing delays of up to 14 business days in some areas to book in and collect mattresses. We ask for your patience but if you urgently need to return the mattress you can drop it off to your local charity and with proof of return we will immediately process your refund.
We apologize if this causes any inconvenience and hope for your understanding during these challenging times.
*Business day is defined as Monday to Friday and excludes public holidays
Not all return policies are equal!
When buying anything online, careful reading of fine print and genuine customer reviews pays off!
Here’s our promise
If for any reason, within 100 days of purchase, you are not happy with your Sleep Republic mattress or pillow and wish to return it, we will arrange for it to be collected, free of charge, and when collected give you a full refund.
That’s it. No asterisks, no hidden conditions.
Here’s what we do
We do ask you to return, at our cost, any promotional items like sheets or protectors that were included with the original sale
We do arrange to collect your mattress, free of charge
We do give you a full refund
We do donate your returned mattress to charity or get them recycled (we never resell used mattresses!)
Here’s what we don’t do
We do ask you to return, at our cost, any promotional items like sheets or protectors that were included with the original sale.
We don’t put you through the third degree or get you to flip or rotate the mattress before accepting a return request
We don’t push you to buy other products like toppers to avoid potential returns. We figure you shouldn’t have to spend even more to get the mattress you want.
We don’t try to and wriggle out of offering you a refund through product swaps or gimmicky stuff which may or may not be effective
We don’t make you pay for collection – we confirm when you order that you’re in a free charity collection area
We don’t exclude in the fine print mattresses that have been discounted
Even if you return the mattress, we want the shopping/return experience to be positive.
See what some of our customers said about the returns process
Great mattress but didn’t suit us
We bought a sleep republic mattress after reading all the reviews. It is a great mattress and you can tell it’s very fancy, and I thought it was very comfy but my husband found it too soft. He flipped it over and found it more comfortable on the other side, although the back side was so hard and not meant for sleeping on it. So the mattress didn’t work out for us having one side too soft (for my husband) and the other too hard (for me). So we emailed the company to return it and their support was second to none. Quick and very easy return, the Salvos came to pick it up and the refund was issued to us within an hour of pickup.
Very high quality product
I was a little untrusting of the ‘mattress in a box concept’. Sean and Tom at Sleep Republic were informative, objective and proactive in answering my questions and take a genuine interest in their customers. They were hugely responsive when i had some issues with the delivery company (they now use a different company) and do everything to make sure you are satisfied. When delivered, the mattress is probably the most beautiful and high quality mattress i have ever seen, it is well made and very comfortable. I tried it for a month and in the end it wasn’t right for me- I am 55kg and sleep on my back and found it too soft for me, but that being said, I would never discourage anyone from trying this mattress as i imagine for most people it’s an absolute dream. Sean and Tom have been lovely in helping me arrange for the return and so all round I can only commend this lovely Australian company.