The vast majority of our customers love their Sleep Republic mattress. Not only that, many go on to become repeat customers- 21% of our customers are repeat customers or buy after referral and recommendation of existing customers.
*UPDATE 17/6/20: Due to COVID-19 our charity partners have temporarily suspended their mattress pick-up services in some states. The location currently affected is VIC. Mattress pick-up services in NSW, ACT, QLD, WA, SA & NT are now back up and running. For VIC, in order to stop returned mattresses going to landfill, we are sourcing alternative arrangements through accredited mattress recycling companies. These companies have limited service areas and because of this we may not be able to schedule the pick-up of your return right now if you are out of their service area. If you would like to make a return during this time but are not in a serviced area we ask if you can please drop off the product to your local charity and with proof of return we will immediately process your refund. If you cannot drop off the product then we are happy to extend the 100 Night Trial for all customers who contact us to make a return within their trial period and will schedule the pick up as soon as our charity partners services in your location are back up and running. We apologize if this causes any inconvenience and hope for your understanding during these unprecedented times.
Not all return policies are equal!
When buying anything online, careful reading of fine print and genuine customer reviews pays off!
Here’s our promise
If for any reason, within 100 days of purchase, you are not happy with your Sleep Republic mattress and wish to return it, we will arrange for it to be collected, free of charge, and when collected give you a full refund.
That’s it. No asterisks, no hidden conditions.
Here’s what we do
Here’s what we don’t do
With Sleep Republic you won’t have any return nightmares!
Even if you return the mattress, we want the shopping/return experience to be positive.
See what some of our customers said about the returns process
Great mattress but didn't suit us
We bought a sleep republic mattress after reading all the reviews. It is a great mattress and you can tell it's very fancy, and I thought it was very comfy but my husband found it too soft. He flipped it over and found it more comfortable on the other side, although the back side was so hard and not meant for sleeping on it. So the mattress didn't work out for us having one side too soft (for my husband) and the other too hard (for me). So we emailed the company to return it and their support was second to none. Quick and very easy return, the Salvos came to pick it up and the refund was issued to us within an hour of pickup.
Very high quality product
I was a little untrusting of the 'mattress in a box concept'. Sean and Tom at Sleep Republic were informative, objective and proactive in answering my questions and take a genuine interest in their customers. They were hugely responsive when i had some issues with the delivery company (they now use a different company) and do everything to make sure you are satisfied. When delivered, the mattress is probably the most beautiful and high quality mattress i have ever seen, it is well made and very comfortable. I tried it for a month and in the end it wasn't right for me- I am 55kg and sleep on my back and found it too soft for me, but that being said, I would never discourage anyone from trying this mattress as i imagine for most people it's an absolute dream. Sean and Tom have been lovely in helping me arrange for the return and so all round I can only commend this lovely Australian company.
Did you know that all spring mattresses aren't created equal?
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