Free and Easy Returns. Always

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Returns

The vast majority of customers love their Sleep Republic mattresses and accessories. It’s one of the reasons why we are one of the preferred online mattress retailers. Not only that, many go on to become repeat customers. 21% of our customers are repeat customers or buy after referral and recommendation of existing customers.

Most people fall in love with our mattress, but it won’t suit everyone.

The quality of our mattresses and pillows is why people keep coming back. They’ll fall into their new bed on that first night and fall in love with the noticeable improvement in their sleep quality. We use the best materials to improve comfort, promote breathability, and support every section of the body while at rest. See why Sleep Republic is the mattress company for you.

But that’s not the only reason people love Sleep Republic.

Everyone is different. You may find you prefer a softer mattress or perhaps a hybrid mattress just isn’t for you. We understand that everyone’s preferences vary, and what works for some may not work for others. If, after giving it a fair 14-day trial, you find that the mattress is not suitable for you, we respect your choice. You do not need to provide any explanations; simply let us know within the trial period, and we will arrange for the return process to begin.

Mattress Return Process

We offer a 100 night free trial for mattresses and pillows. This guarantee allows you to trial your mattress or pillow completely risk-free. If for some reason, you don’t gel with your new sleeping solution, we’ll arrange for it to be collected and donated to charity or recycled. 

Our goal is to make the mattress return process stress-free and straightforward for you. To ensure your peace of mind, we offer a 100-night free trial for mattresses and pillows. This extended guarantee gives you the opportunity to experience our products in the comfort of your own home, allowing you to make an informed decision about your sleep preferences. However, we kindly request that you give it at least 14 days to allow your body to adjust before initiating a return.

Please note: The trial is limited to one mattress and one pillow per household, delivery address or order. 

If you are thinking about purchasing multiple mattresses or pillows, we recommend purchasing one first and if you love it place another order, remembering delivery is always free. It’s all included in our comprehensive terms and conditions if you’d like to know more.

Buyers Tip

Not all return policies are equal!

When buying anything online, careful reading of fine print and genuine customer reviews pays off!


Here’s our promise

Start my return process

Here’s what we do

Here’s what we don’t do

Even if you return the mattress, we want the shopping/return experience to be positive.

See what some of our customers said about the returns process

Great mattress but didn’t suit us

We bought a sleep republic mattress after reading all the reviews. It is a great mattress and you can tell it’s very fancy, and I thought it was very comfy but my husband found it too soft. He flipped it over and found it more comfortable on the other side, although the back side was so hard and not meant for sleeping on it. So the mattress didn’t work out for us having one side too soft (for my husband) and the other too hard (for me). So we emailed the company to return it and their support was second to none. Quick and very easy return, the Salvos came to pick it up and the refund was issued to us within an hour of pickup.

Maya / Yotpo
Very high quality product

I was a little untrusting of the ‘mattress in a box concept’. Sean and Tom at Sleep Republic were informative, objective and proactive in answering my questions and take a genuine interest in their customers. They were hugely responsive when i had some issues with the delivery company (they now use a different company) and do everything to make sure you are satisfied. When delivered, the mattress is probably the most beautiful and high quality mattress i have ever seen, it is well made and very comfortable. I tried it for a month and in the end it wasn’t right for me- I am 55kg and sleep on my back and found it too soft for me, but that being said, I would never discourage anyone from trying this mattress as i imagine for most people it’s an absolute dream. Sean and Tom have been lovely in helping me arrange for the return and so all round I can only commend this lovely Australian company.

Sally / Yotpo
Start my return process

Here’s what we do

Here’s what we don’t do

Even if you return the mattress, we want the shopping/return experience to be positive.

See what some of our customers said about the returns process

Great mattress but didn’t suit us

We bought a sleep republic mattress after reading all the reviews. It is a great mattress and you can tell it’s very fancy, and I thought it was very comfy but my husband found it too soft. He flipped it over and found it more comfortable on the other side, although the back side was so hard and not meant for sleeping on it. So the mattress didn’t work out for us having one side too soft (for my husband) and the other too hard (for me). So we emailed the company to return it and their support was second to none. Quick and very easy return, the Salvos came to pick it up and the refund was issued to us within an hour of pickup.

Maya / Yotpo
Very high quality product

I was a little untrusting of the ‘mattress in a box concept’. Sean and Tom at Sleep Republic were informative, objective and proactive in answering my questions and take a genuine interest in their customers. They were hugely responsive when i had some issues with the delivery company (they now use a different company) and do everything to make sure you are satisfied. When delivered, the mattress is probably the most beautiful and high quality mattress i have ever seen, it is well made and very comfortable. I tried it for a month and in the end it wasn’t right for me- I am 55kg and sleep on my back and found it too soft for me, but that being said, I would never discourage anyone from trying this mattress as i imagine for most people it’s an absolute dream. Sean and Tom have been lovely in helping me arrange for the return and so all round I can only commend this lovely Australian company.

Sally / Yotpo

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