SLEEP REPUBLIC PTY LTD ABN 74 607 067 121 WEBSITE TERMS AND CONDITIONS

In these terms and conditions, “we” “us” and “our” refers to Sleep Republic Pty Ltd. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions.

We reserve the right to amend these Terms and Conditions at any time and use of the website following any amendments represents agreement to be bound by these terms and conditions as amended. test

Our Website Services

We endeavor to ensure that our price list is current. Our price list can be accessed on our website and we reserve the right to amend our prices at any time.

Product Descriptions

Products are described as accurately as possible on our website, however we do not warrant that the description is accurate.  Where we become aware of any misdescription, we reserve the right to correct any error or omission.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour or will reflect or portray the full design or options relating to that product.

Product Orders

By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

We supply and dispatch products within Australia only, and within the area serviced by our delivery contractors or agents from time to time. If the delivery address is outside the area usually covered by those contractors or agents we reserve the right to cancel the sale and refund your money in full.

We endeavor to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.

We reserve the right to amend our prices at any time.

When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details.  We undertake to take due care with this information; however, in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

We undertake to accept or reject your order within 7 days. If we have not responded to you within 7 days, your offer is deemed to be rejected and we will cancel the sale and refund your money.

Title in the goods passes to you when we have received payment. Dispatch is only on a prepaid basis.

Product Returns & Refunds

You may return products only in accordance with the terms set out in Warranty and 100 Night Trial Comfort Guarantee sections below.

Site Access

When you visit our website, we give you a limited license to access and use our information for personal use.

You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice.  Use of our content in any other way infringes our intellectual property rights.

The license to access and use the information on our website does not include the right to use any data mining robots or other extraction tools.  The license also does not permit you to metatag or mirror our website without our prior written permission.

Hyperlinks

This website may from time to time contain hyperlinks to other websites.  Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide. Linking our website is not permitted.

Intellectual Property Rights

The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a license to use those materials.

All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a license to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property.  If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use.  Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

Disclaimers

Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We also take all reasonable due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders.  Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.

Warranty & Guarantee

Sleep Republic Pty Ltd provides warranties for the products listed below which are purchased online from https://sleeprepublic.com.au. All warranties commence on the date the product was originally delivered to, or collected by the purchaser and is valid only to the original purchaser of the product as indicated on the original sales invoice.

The Mattress

Sleep Republic provides a 12 year warranty on The Mattress sold online. This warranty covers;

• Faulty workmanship or materials.
• Body impressions or visible indentation or sag in the mattress surface, while no weight is applied, of greater than 3.5cm.

In order for the mattress to wear evenly we recommend rotating the mattress 180 degrees every 2 weeks for the first month then once every month for the duration of the warranty period. Failure to rotate your mattress may cause the mattress not to wear evenly and will void the warranty.

This warranty does not cover

• Normal wear and tear from use.
• Minor imperfections that do not affect the performance of the bed. These include slight variations to size and colour.
• Odour. Some materials have a natural or new odour.
• Damage caused by incorrect opening of the mattress or failing to follow delivery and unpacking instructions.
• Handles (where fitted) should only be used to position the mattress and should never be used to carry the mattress or support the full weight of the mattress.
• Use for commercial, rental or other business purpose (including but not limited to hotel use, Airbnb etc.). In such cases the warranty period is 12 months.
• Damage caused by abusive handling, misuse.
• Failing to use the mattress with the proper foundation or base that has support including center support.

A waterproof & breathable mattress protector is highly recommended at all times of use.

For optimum support Sleep Republic recommends a solid straight timber slat base to be used as the foundation underneath the mattress. Alternatively a firm flat surface with adequate breathing holes can be used. The foundation that supports your mattress is a very important element to ensuring the longevity of your mattress as mattresses always follow the foundation that they rest on. For this reason, any curved or flexible type slat system or sprung bases are not suitable as over time the mattress may bend or flex with the movement that these type of slats/bases provide. Gaps between slats should not exceed 8cm uncovered or 10cm fabric covered as gaps exceeding these widths will not provide adequate support to the mattress and the pocket spring system.

The Pro Base

Sleep Republic provides a 5 year warranty on The Pro Base sold online. This warranty covers;

• Faulty workmanship or materials

This warranty does not cover;

• Normal wear and tear from use.
• Minor imperfections that do not affect the performance of the base.
• Damage arising from abnormal use, or abuse – for example, incorrect assembly or walking or jumping on the base.
• Odour. Some materials naturally have an odour.
• Use for commercial, rental or other business purpose (including but not limited to hotel use, Airbnb etc.). In such cases the warranty period is 12 months.

The Original Base

Sleep Republic provides a 3 year warranty on The Original Base sold online. This warranty covers;

• Faulty workmanship or materials

This warranty does not cover;

• Normal wear and tear from use.
• Minor imperfections that do not affect the performance of the base.
• Damage arising from abnormal use, or abuse – for example, incorrect assembly or walking or jumping on the base.
• Odour. Some materials naturally have an odour.
• Use for commercial, rental or other business purpose (including but not limited to hotel use, Airbnb etc.). In such cases the warranty period is 12 months.

The Pillow

Sleep Republic provides a 6 year warranty on The Pillow sold online. This warranty covers;

• Faulty workmanship or materials

This warranty does not cover;

• Normal wear and tear from use.
• Minor imperfections that do not affect the performance of the pillow.
• Odour. Some materials naturally have an odour.

The Down Pillow (discontinued)

Sleep Republic provides a 3 year warranty on The Down Pillow Sleep sold online. This warranty covers;

• Faulty workmanship or materials

This warranty does not cover;

• Normal wear and tear from use.
• Natural settling of the down fill which is corrected by regular ‘fluffing’ of the pillow.
• Minor imperfections that do not affect the performance of the pillow.
• Odour. Some materials naturally have an odour.

The Sheets

Sleep Republic provides a 12 month warranty on The Sheets sold online. This warranty covers;

• Faulty workmanship or materials

This warranty does not cover;

• Normal wear and tear from use.
• Minor imperfections which do not affect the performance of the sheets.
• Slight variations in colour which may naturally occur over time.
• Odour. Some materials naturally have an odour.

The Dog Bed

Sleep Republic provides a 12 month warranty on The Dog Bed sold online. This warranty covers;

• Faulty workmanship or materials

This warranty does not cover;

• Normal wear and tear from use.
• Minor imperfections that do not affect the performance of the Dog Bed.
• Odour. Some materials naturally have an odour.

The Tencel Mattress Protector

The Tencel Mattress Protector is manufactured by Protect a Bed (Sleep Corp Pty Ltd) who provides 10 Year Stain-Proof Mattress Guarantee. Should the mattress sleep surface stain while properly covered by the protector, Sleep Corp Pty Ltd will either have the mattress professionally cleaned, or replace the mattress with one of comparable quality and value if it can not be cleaned. In order for the 10 Year Stain-Proof Mattress Guarantee to be valid and for the customer to make a claim The Tencel Mattress Protector must be purchased with The Mattress and be listed on the same original invoice/order. Please refer to the website https://protectabed.com.au/pages/10-year-mattress-replacement-cleaning-guarantee for full terms and conditions.

GENERAL WARRANTY/GUARANTEE INFORMATION

Any repair or replacement under warranty/guarantee will not extend the period of warranty/guarantee or begin a new period of warranty/guarantee.

We reserve the right to choose between repairing and replacing the item. Components may vary in style, colour and material from the original.

Sleep Republic reserves the right not to handle item and or void the warranty/guarantee if, in its opinion, they have been tampered with or misused by the purchaser beyond reasonable wear or if the product has been physically damaged intentionally or due to accident and/or neglect: including burns, cuts, water/liquid damage, mould, stains, soiled by blood or urine and if it is unsanitary.

Return/Removal/Disposal of products covered under warranty:
If a product is eligible for a warranty claim and a replacement product is to be sent, Sleep Republic will endeavor to organise for the faulty product to be picked up and returned to us in Melbourne or taken to a recycling partner. In some cases, especially in non metro areas, where a return transport service to Melbourne is not available or no recycling partner is available we may ask you to drop off the product to the closest transport depot of our choice or in the last case to your local tip.

To make a claim under warranty/guarantee customers should email info@sleeprepublic.com.au and include original purchase receipt and details of claim.

This warranty/guarantee is not transferable and is only available to the original purchaser. This warranty/guarantee is given in addition to any consumer guarantees provided by law.

For other products sold through https://sleeprepublic.com.au such as The Mattress Protector & Essential Oils/Diffusers the applicable warranty/guarantee is the manufacturers warranty accompanying those particular goods.

100 Night Trial Comfort Guarantee

In addition to the warranties above we provide the purchaser with a 100 Night Trial Comfort Guarantee on The Mattress, The Pro Base, The Pillow, The Mattress Protector, The Sheets & The Dog Bed. Under that guarantee, at any time between 14 and 100 days after purchase, if the purchaser is not satisfied with the product they may request to return the product and for us to cancel the sale and refund.

To claim under this 100 Night Trial Comfort Guarantee the purchaser must notify us by email at info@sleeprepublic.com.au no later than 100 days after purchase and delivery with details of original order and provide proof of purchase. The purchaser must provide photographic proof that the product is undamaged and not soiled or marked.

The 100 Night Trial Comfort Guarantee : The trial is limited to one of each product that Sleep Republic offers and is limited to one trial; per customer, per order, per household/delivery address, and does not apply if the product/s are in a location not serviced by the collecting agent or charity, or is damaged, marked or soiled. In locations not serviced for product collection the purchaser will be responsible for delivering the product to the nearest acceptable agent or charity in order to exercise the 100 Night Trial Comfort Guarantee.

Please note that there must be legal street parking available for a truck for all collections.  

It is the purchaser’s obligation to be available at the time of collection to return the product back to our agent, charity or us.

Promotional items such as pillows, mattress protectors, sheets or any other items supplied for no cost at the time of purchase must be returned separately to the address agent or charity we provide.

We will refund the original product purchase price within 7 business days of when the product and if applicable any promotional items has been returned. Where the product has been purchased as a part of a ‘bundled offer’, the product purchase price refunded is the RRP cost of the product less the relevant discount applied for that bundle offer. For Credit Card, Paypal, Afterpay, Zip, Splitit & Klarna payments your refund will be done through the merchant/service you paid with. Products purchased with Cryptocurrency (Bitcoin & Ethereum) you will be refunded via AUD into your nominated bank account at the AUD price listed on the order confirmation. Your nominated bank account must have the same name as your billing details. We are unable to refund orders paid by Cryptocurrency back via Cryptocurrency.

Cryptocurrency Payments

Payments by Cryptocurrency – Ethereum & Bitcoin are processed by Crypto.com Pay. At checkout select the payment method Crypto.com Pay – Pay with Bitcoin Or Ethereum. Once you proceed to checkout via Crypto.com Pay you will be given the the option to pay via the Crypto.com app or other payment methods direct into our Bitcoin or Ethereum wallets via the QR code/addresses supplied. Please note there will be network costs in regards to paying via Cryptocurrency through Crypto.com Pay. These network costs are between the buyer and Crypto.com. Sleep Republic has no control or ownership over these costs and is not responsible for any network cost associated with Cryptocurrency payments or refunds for timed out payments.

Promo Codes

From time to time, Sleep Republic may offer promo codes which may apply to any, or certain specified purchases made through the Website. Each Promo Code will be subject to specific terms & conditions specified at the time the promo code is issued (including the length of time to use the code) in addition to those mentioned in these Terms. There are a number of ways of receiving a promo code – via email if you have signed up for marketing emails and promotions with Sleep Republic; you may find a promo advertised on our Website, through social media channels; through tv or radio advertisement or through authorized 3rd party affiliate websites online.

These codes may not be used in conjunction with any other offer or discounts. Only one discount/coupon code may be used per order. Any coupon code found on a 3rd party website that is not able to be entered at checkout is deemed to be invalid.

Promotion Discounting

Promotional or Percentage OFF discounting will be rounded either up or down to the nearest $1.

Indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

Force Majeure

If a Force Majeure event causing delay to our supply or delivery to you continues for more than 14 days, we may terminate this Agreement by giving at least 7 days Notice to you.  “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of Victoria and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Victoria.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary, the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy

We undertake to take all due care with any information which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information that you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

We may use ‘cookies’ on our site. You may refuse the use of cookies by adjusting browser settings.

Our website may use analytic tools that involve transmitting data to third parties in and outside of Australia. This data does not identify individual users.

We may use interfaces with social media sites such as Facebook, Linkedin, Twitter, Instagram and others. If you choose to ‘like’ or ‘share’ information from our website through those services you should review the privacy policy of that service.