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We have a very simple view: no matter where you live, we do our utmost to get our mattress to you so long as any one of the freight and courier agencies we use can get there! We’ve spent over 10 years finding the best mix of transport companies and couriers that can get your mattress from our warehouses to your home as quickly and safely as possible, at no cost to you.
For Australians living away from Sydney and Melbourne, why should you have to wait for weeks for stock to arrive and even then possibly pay extra for delivery? Whether you are based in Perth, Adelaide, Brisbane, Launceston, Cairns, or Toowoomba, we’ll make sure you don’t have to wait for us to fly, float, or fling your mattress to your doorstep.
Our experience has taught us that there isn’t one size that fits all when it comes to delivery, so we’ve built a delivery network that draws on the strengths of reliable partners to gives our customers the best delivery outcome.
IMPORTANT DELIVERY INFORMATION
Delivery is to your front door, our deliverers do not authorise their staff to enter your premises and cannot take your product upstairs due to OH&S rules.
Due to peak season and high demand for online goods, we are experiencing longer than usual shipping delays across our delivery network. Our team are doing their best to work with all our delivery partners to get your order to you as quick as possible.
OUR MATTRESS NEXT-DAY DELIVERY SERVICE
In Sydney, Melbourne, Adelaide, Perth, Brisbane and Gold Coast we can offer next day delivery for mattress orders placed before 2pm. Take note: we’re not talking about ‘ship next day’ – we look to deliver next day! (Excluding weekends and public holidays). Most other locations will be delivered within 3 - 7 business days, while the most remote areas may take up to 14 business days – and it’s still free! Accessories such as the pro base, pillow, sheets, protector and dog bed may be shipped separately and arrive later than the mattress delivery.
Metro Melbourne, Sydney, Brisbane, Gold Coast, Adelaide & Perth:
- Next business day mattress delivery available for orders placed up until 2pm AEDT.
SINGLE MATTRESSES - OUT OF STOCK FOR SYDNEY NEXT-DAY DELIVERY
Other locations, Non Metro & Regional:
- Estimated delivery time is 7 to 14 business days. With some locations taking up to 21 business days.
THE PRO BASE
Metro, Non Metro & Regional
- Estimated delivery time is 7 to 14 business days. With some Non Metro & Regional locations taking up to 21 business days.
THE PILLOW, PROTECTOR, SHEETS & DOG BED
Metro, Non Metro & Regional - Sent via Post
- Estimated delivery time is 14 business days.
Due to ongoing peak season and a high demand for online goods we are experiencing longer than usual shipping delays across our delivery network. Non metro and regional are the most affected with some locations taking up to 21 business days.
We apologise if your order is delayed and hope for your patience and understanding. Our team are doing their best to work with all our delivery partners to get your order to you as quick as possible.
*Business day is defined as Monday to Friday and excludes public holidays.
What impacts mattress delivery time?
Australia is a big country and doesn’t have a heavily developed regional rail network for freight, nor the large number of high population centres that Europe or the US have. Often deliveries will be shipped via regional warehouses and dispatched to the final address by a different vehicle or specialist carrier for that location (just like many airline ‘hub and spoke’ operations).
Although the majority of our deliveries are next day, in some locations the final delivery runs don’t happen every day because of the distances and sparse population, they might only be once or twice a week.
Packaged for Delivery
The compression and packaging technology we use ensures that the mattress is safely wrapped and cocooned for its often very lengthy journey.
Each mattress is vacuum sealed and rolled before being put in a tough plastic sleeve for further protection.
All this is then secured in a tough heavy duty outer carton with its own wheels and handle to help with manoeuvring.
The lengthy transport process can often be harsh on boxes but as bad as the ‘battle scars’ can sometimes seem the mattress is sheltered from all of this and ready for action after unpacking.
Get your free delivery today – you’ve earned it!