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Free and Easy Returns. Always
Returns – 100 night free trial
The vast majority of customers love their Sleep Republic mattresses and accessories. It’s one of the reasons why we are one of the preferred online mattress retailers. Not only that, many go on to become repeat customers. 21% of our customers are repeat customers or buy after referral and recommendation of existing customers.
Most people fall in love with our mattress, but it won’t suit everyone.
The quality of our mattresses and pillows is why people keep coming back. They’ll fall into their new bed on that first night and fall in love with the noticeable improvement in their sleep quality. We use the best materials to improve comfort, promote breathability, and support every section of the body while at rest. See why Sleep Republic is the mattress company for you.
But that’s not the only reason people love Sleep Republic.
Everyone is different. You may find you prefer a softer mattress or perhaps a hybrid mattress just isn’t for you. We understand that everyone’s preferences vary, and what works for some may not work for others. If, after giving it a fair 14-day trial, you find that the mattress is not suitable for you, we respect your choice. You do not need to provide any explanations; simply let us know within the trial period, and we will arrange for the return process to begin.
Mattress Return Process
We offer a 100 night free trial for mattresses and pillows. This guarantee allows you to trial your mattress or pillow completely risk-free. If for some reason, you don’t gel with your new sleeping solution, we’ll arrange for it to be collected * and donated to charity or recycled.
Our goal is to make the mattress return process stress-free and straightforward for you. To ensure your peace of mind, we offer a 100-night free trial for mattresses and pillows. This extended guarantee gives you the opportunity to experience our products in the comfort of your own home, allowing you to make an informed decision about your sleep preferences. However, we kindly request that you give it at least two weeks to allow your body to adjust before initiating a return.
Please note: The trial is limited to one of each product that Sleep Republic offers and is limited to one trial; per customer, per order, per household/delivery address.
If you are thinking about purchasing multiple mattresses or pillows, we recommend purchasing one first and if you love it place another order, remembering delivery is always free. It’s all included in our comprehensive terms and conditions if you’d like to know more.
Buyers Tip
Not all return policies are equal!
When buying anything online, careful reading of fine print and genuine customer reviews pays off!
Here’s our promise
If for any reason, within 100 days of purchase, you are not happy with your Sleep Republic mattress or pillow and wish to return it, we will arrange for it to be collected by a charity or recycling partner, free of charge, and when collected give you a full refund.
If you live in a regional, rural or an area outside of our charity/recycling partners delivery network we may ask you for assistance in donating/dropping off the mattress directly to your closest charity or mattress recycler. Email us proof of donation/drop off and we will give you a full refund.
That’s it. No asterisks, no hidden conditions.
Here’s what we do
One
We do ask that you complete our return form within the 100 Night Trial period if you are unhappy with your new mattress and would like a refund.
Two
We do ask that you provide us with a photo confirming the condition of the mattress. Mattresses must be undamaged and unmarked to allow us to donate them to our charity partners – no one wants a dirty mattress!
Three
We do ask you to return, at our cost, any promotional items like sheets or protectors included with the original sale.
Four
We do ask for the mattress to be downstairs at the front door ready for pick up at the date of collection and that you are present at time of collection.
Five
We do give you a full refund within 7 days of picking up your mattress.
Six
We do donate returned mattresses to charity or recycle them (we never resell used ones!
Here’s what we don’t do
One
We don’t put you through the third degree or get you to flip or rotate the mattress before accepting a return request.
Two
We don’t try to wriggle out of offering you a refund through product swaps or gimmicky stuff, which may or may not be effective.
Three
We don’t charge you a pick up fee for the the return.
Four
We don’t exclude in the fine print mattresses that have been discounted. Our 100 Night Trial is offered across the range regardless of the price you pay.
Even if you return a mattress, we want the shopping and return experience to be positive.
See what some of our customers said about the returns process.
Even if you return the mattress, we want the shopping/return experience to be positive.
See what some of our customers said about the returns process
Great mattress but didn’t suit us
We bought a sleep republic mattress after reading all the reviews. It is a great mattress and you can tell it’s very fancy, and I thought it was very comfy but my husband found it too soft. He flipped it over and found it more comfortable on the other side, although the back side was so hard and not meant for sleeping on it. So the mattress didn’t work out for us having one side too soft (for my husband) and the other too hard (for me). So we emailed the company to return it and their support was second to none. Quick and very easy return, the Salvos came to pick it up and the refund was issued to us within an hour of pickup.
Very high quality product
I was a little untrusting of the ‘mattress in a box concept’. Sean and Tom at Sleep Republic were informative, objective and proactive in answering my questions and take a genuine interest in their customers. They were hugely responsive when i had some issues with the delivery company (they now use a different company) and do everything to make sure you are satisfied. When delivered, the mattress is probably the most beautiful and high quality mattress i have ever seen, it is well made and very comfortable. I tried it for a month and in the end it wasn’t right for me- I am 55kg and sleep on my back and found it too soft for me, but that being said, I would never discourage anyone from trying this mattress as i imagine for most people it’s an absolute dream. Sean and Tom have been lovely in helping me arrange for the return and so all round I can only commend this lovely Australian company.